Digital Check-in and Digital Key allow for a contactless check-in experience allowing you to go straight to your selected room. We understand that our guests’ expectations for hotel cleaning and disinfecting have changed. Will the extension of the Points expiration date be applied to all Members? You can't take a shuttle or public transit to get to your vehicle in the airport parking lot. Isolation Procedures • Refer to the ahs.ca/covid website and, if needed, ask the guest/staff to call 811 for clarification on isolation. We know now more than ever you want to know someone has your back. Face Coverings Are Now Required – Updated as of August 28, 2020. Travellers who don't have symptoms can go outside for limited and monitored outdoor time. For the safety of you and your fellow travellers, you're not permitted to: You'll be able to make phone or video calls to other people. Hyatt continues to monitor the coronavirus (COVID-19) situation closely, keeping those who are affected in our hearts, and listening carefully to the questions and concerns we receive from guests such as you. A COVID-19 situational briefing will be held Thursday (5/13) at 11:00 a.m. Cover a cough or sneeze with a bent elbow or tissue, and throw away the tissue in a closed bin. Hilton Honors members continue to have access to more seamless and contactless experiences with the Hilton Honors App. GIFTING STATUS This includes avoiding hugging, kissing, or shaking hands. Social distancing continues to be a recommended or required practice in public settings. ... of procedures … Our hotel teams are receiving ongoing briefings and enhanced operating protocols. Members will begin earning 10,000 point Milestone Bonuses once they achieve 20 nights in 2021. The document is addressed to collective tourism accommodation establishments such as hotels and similar establishments, holiday and other short -stay accommodation, and campsites. For help, please contact the Hilton Guest Assistance team. Additionally, we continue to encourage the use of face coverings at our hotels throughout the rest of the world. There is 24-hour security onsite to ensure your safety, security and privacy. Private tourism accommodation providers are invited to follow the operating guidelines to the greatest extent possible. You can also order from nearby restaurants that offer delivery or through food delivery apps. Given the effects of COVID-19, we have taken additional measures in our hotels today, developed in consultation with global and local public health authorities (including the WHO and CDC), to make our cleaning and hygiene protocols even more rigorous: We have activated our regional and global response teams to provide around-the-clock assistance to our hotels and are prepared to act swiftly should we be alerted to a case of coronavirus at one of our properties. reserve a government-authorized hotel for 3 nights prior to departure to Canada. The program will include: The rollout of Hilton CleanStay will begin at Hilton hotels worldwide this month. 7.1 Work-related travel. Current Health and Hygiene Standards. for an essential medical service or treatment, interact with travellers outside your immediate household, visit common areas of the hotel, such as the pool or lobby, visit common areas of the hotel, such as the lobby or pool, other actions under provincial or municipal legislation. As you know, the way we travel looks a little different right now, so we wanted to ensure you had the latest list of what to keep in mind when you prepare to travel next. Check with the hotel for the location and schedule. These program updates only apply to the 2021 calendar year. WHO COVID-19 website. We have increased the deployment of hand sanitizers. Yes, the maximum number of 2021 nights able to be rolled over to 2022 is 60, automatically securing Diamond for the following status year (effective through March 2024). Guest with Covid-19 symptoms • If the person with symptoms compatible with Covid-19 is a guest of the accommodation establishment, continued stay of the sick person in the establishment is … The COVID-19 outbreak is no exception. Hilton Team Members, and others in the industry seeking employment, have been given direct access and in some cases expedited access to temporary jobs on the Hilton Workforce Resource Center at companies such as Albertsons, Amazon, CVS, Lidl, Sunrise Senior Living and Walgreens. Throughout our 101-year history, Hilton has provided hospitality and support to communities in need. RB and Hilton are also exploring opportunities to expand the program into a global partnership. Will these lowered tier qualifications be extended beyond 2021? We graded eight major hotel brands on their health and flexible booking policies to find out which hotels handled the COVID-19 pandemic best. For more information as it relates to event cancellations and Point refunds, please visit our FAQs page. As with the current benefit, all nights earned above the Member’s tier will rollover into 2022 (for example, if a Member stays 10 nights in 2021, that Member will earn Silver status and have 5 nights rollover to 2022). Similar to nights, stay and base point requirements have been reduced by 50% (Silver: 2 stays or 12,500 Base Points; Gold: 10 stays or 37,500 Base Points; Diamond: 15 stays or 60,000 Base Points). Stay 60 nights and your gift of Gold will be upgraded to Diamond (previously 100 nights). Health and Hygiene – Updated as of June 1, 2020. We take great pride in maintaining the highest standards of cleanliness and hygiene. This innovative program builds upon our already rigorous cleaning standards by providing enhanced training for Team Members, increased cleaning of public areas and adjusted food & beverage service, to ensure our guests enjoy a worry-free stay. Five countries have been removed from Ireland’s mandatory hotel quarantine list. In addition, effective Monday, July 27, face coverings will be required in all indoor public spaces at our hotels in US and Canada. COVID-19 Procedures and Policies. We will continue to update this page with the latest information regarding booking flexibility, Hilton Honors membership Points and Status, and more. Yes, the announced changes reach across all regions and countries. To better reflect the realities of travel in 2020, no Points will expire until December 31, 2021. Do 2020 rollover elite qualifying nights count toward the reduced status qualifications? We’re pioneering a new standard of hotel clean. From prioritizing your safety to offering flexible cancellation policies, these hotel chains earn the highest marks. Increase in sanitizing and cleaning equipment such as disinfecting guns, ionizers, and temperature scanners for employees. In accordance with CDC and WHO guidelines, we are requiring face coverings in all indoor public areas of all our hotels throughout the U.S., the Caribbean and Latin America, for guests and Team Members. Earn Milestone Bonuses in half the nights. Terms Apply. 7.3 Inbound and outbound … Marriott is stocking rooms with disinfecting wipes and installing … We’ve partnered with RB, maker of Lysol & Dettol, to develop the new Hilton CleanStay program as part of our commitment to providing our guests complete peace of mind during their stay at any of Hilton’s 18 brands. Hotels aren't required to provide or deliver these items to your room. If you can’t guarantee the distance, wear a mask. The next time you visit a hotel, expect big changes for procedures around cleaning, check-in, temperature checks, and amenities. ... We are also following COVID-19 guidelines provided by local health authorities. Will a Member’s Points be expiring at the end of this year if they were unable to travel in 2020? Should your guest and/or employee be exposed and confirmed, then call the local health department and follow the cleaning procedure for the guest room. Guidance for managers and staff at hotels and other accommodation facilities hosting people in COVID-19 quarantine isolation Content 1 People are directed into quarantine isolation if they have recently arrived or returned from overseas travel, or they have been identified as a close contact of person diagnosed with COVID-19. In some hotels, vacant rooms will sit empty for one to three days before new guests occupy the rooms. If you've received your Covid-19 vaccine, vacationing in a fancy hotel room may be at the top of your post-pandemic to-do list. Refer to your hotel reservation for details. Hilton CleanStay builds upon Hilton’s already high standards of housekeeping and hygiene, where hospital-grade cleaning products and upgraded protocols are currently in use. We are monitoring all active Experiences to ensure the safety of our members and provide maximum flexibility. And as a reminder, ALL your 2020 nights will rollover to next year, giving you a head start to upgrade your Status faster in 2021. To provide you with the most flexibility possible, we’re extending your benefits with new adjustments to our Points & Status policies for 2021: For more information, please visit our 2021 Hilton Honors Benefits Extensions Frequently Asked Questions. To secure just that, we have rigorous procedures and routines in place at all our hotels regarding enhanced cleaning, physical distancing and our food and beverage offerings. Una actualización en vivo de COVID-19 será el jueves (13/5) a las 11:00 a.m. Puede verla en Facebook Live aquí o aquí. Card Members now have more time to turn everyday spend into Elite Status faster and use Free Weekend Night Rewards any night of the week. Join Hilton Honors and download the app for free. Do 2020 rollover nights count toward gifting status achievement? Rooms are equipped with smoke detectors and if smoke is detected, an alarm will sound. We’re extending Points expiration to December 31, 2021, giving you more flexibility to use your Points when you’re ready to travel again. Will these lowered gifting status qualifications be extended beyond 2021? What hotel cleaning procedures changed as a result of the pandemic? For your safety, some services or amenities may be modified during your stay, including temporarily simplified breakfast services at select brands. You'll be provided with 60% alcohol-based hand sanitizer and approved hard surface disinfectants. 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