Tap the three lines at the top left of the screen to open the side menu. Try using another mobile device for set up. You can always change the network later. My recordings also have bad audio. I have an 8 year old Apple time machine router/modem and am wondering if that is the issue. Press and hold for 15 seconds. We have recently been in touch with Ring with a black screen issue for the video feed on the test unit we use for stories. rochelle scott young - If you’re not sure whether any Ring device you own is 5 GHz enabled, connect to a 2.4 GHz network. After some research, both Ring and I learned that all of ATT’s modems do have this chipset. The further the signal has to go, the weaker the signal gets. The Ring Chime Pro is a combination wifi extender and internal doorbell that only works with Ring devices and works best with devices that won’t be moved frequently, like a doorbell or stationary security camera. If your Firmware is not up to date, you may see numbers, which represent the version of firmware that you have. Go to Advanced wifi settings on your device and temporarily disable the smart network switch. IF that doesn’t work, you can try resetting it from the back and starting the pairing (to your network) process over again. I got that one and everything has suddenly been working much better so far. You can check both of these things in the Ring app under Device Health: If your Chime Pro is not connected to wifi, you’ll see an option to Reconnect to Wi-Fi. If the Ring app is telling you that you entered the wrong wifi password, you can learn more here. Share feature requests, get help, and discuss the latest in security with your fellow users on Ring's first community forum. Power does not seem to be the issue as it registers as “good”.
Wifi extenders work best with devices that won’t be moved, and ideally, the maximum distance between the router and the device should be under 30 feet. I had a Ring Doorbell Pro that worked great for 2 1/2 years, then it completely died. Check the Ring App. You will still be able to connect to your home wifi network. Issue: Not getting any ringtone sound when a notification comes in. Issue: Chime Pro is not ringing or notifying you of motion events. If that doesn’t work, then reaching out to Ring might be the next option, just in case you have a bad unit. If your Firmware says “Up to Date” then you have the latest version.
If the camera is not responsive at all and no image can be seen, while everything else functions properly on the Ring Video Doorbell, the camera is most likely at fault. Master these two items while trying to troubleshoot your doorbell, and you will likely find yourself with positive results. C/S are a bunch of idiots they repeat everything that I tell them!! Ensure that it is enabled by following the following link: https://www.howtogeek.com/197268/how-to-... Bad router placement can be the reason why there is a weak or no WiFi signal, as routers do have a limited reach. You can determine which one you have by the images shown below.
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